Terms of Service
Please read these terms carefully before using our services
Last Updated: January 2026
Agreement to Terms
By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree to these Terms, do not use our Site or purchase our products.
These Terms constitute a legally binding agreement between you and VYE.
Use of Site
Eligibility: You must be at least 18 years old to make purchases on our Site. By using our Site, you represent that you are at least 18 years old.
Permitted Use: You may use our Site only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Site in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to any part of the Site
- Engage in any fraudulent activity or misrepresent yourself
- Use automated systems (bots, scrapers) to access the Site
- Interfere with or disrupt the Site's functionality
Products & Orders
Product Descriptions: We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions, images, or other content is accurate, complete, or error-free.
Pricing: All prices are in USD and subject to change without notice. We reserve the right to correct pricing errors. If a product is listed at an incorrect price due to an error, we may cancel your order and notify you.
Order Acceptance: Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including:
- Product unavailability
- Pricing or product description errors
- Suspected fraudulent or unauthorized transactions
- Inability to verify customer information
Promotions: Promotional offers (discounts, bundles, free shipping) are subject to specific terms and may be modified or cancelled at any time. Only one promotional code may be used per order unless otherwise stated.
Payment
Payment is required at the time of purchase. We accept major credit cards, debit cards, and other payment methods as displayed at checkout.
By providing payment information, you represent and warrant that:
- You are authorized to use the payment method provided
- The information you provide is accurate and complete
- You will pay all charges incurred at the prices in effect when charged
Fraudulent Transactions: We reserve the right to refuse service, terminate accounts, or cancel orders if we suspect fraudulent activity. We may report suspected fraud to law enforcement.
Shipping & Delivery
Shipping Times: Estimated delivery times are provided as guidance only and are not guaranteed. Actual delivery times may vary due to:
- Customs processing and delays
- Carrier delays or service disruptions
- Weather conditions or natural disasters
- Incorrect shipping address provided by customer
Risk of Loss: Title and risk of loss pass to you upon delivery to the shipping carrier. We are not responsible for lost, stolen, or damaged packages after they have been delivered to the address you provided.
Incorrect Addresses: We are not responsible for orders delivered to incorrect addresses provided by the customer. Please double-check your shipping information before placing your order.
Returns & Refunds
Returns and refunds are subject to our 60-Day Money-Back Guarantee. Please review our full Return Policy for detailed terms and conditions regarding:
- Eligibility requirements (within 60 days of purchase)
- Return shipping costs
- Refund processing times (7-14 business days)
- Non-refundable items and fees
We reserve the right to refuse returns that do not meet our Return Policy requirements.
Health & Supplement Disclaimer
VYE products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the Food and Drug Administration (FDA).
Consult Your Doctor: Always consult with a healthcare professional before starting any new supplement, especially if you are pregnant, nursing, taking medications, or have a medical condition.
Individual results may vary. The testimonials and results described on our Site are not typical and may not reflect the average customer's experience.
Intellectual Property
All content on this Site, including text, images, logos, graphics, and software, is the property of VYE or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not:
- Copy, reproduce, or distribute any content from our Site without permission
- Use our trademarks, logos, or brand name without authorization
- Create derivative works based on our content
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- VYE shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability shall not exceed the amount you paid for the product
- We are not responsible for damages arising from product use or misuse
- We are not liable for delays or failures due to circumstances beyond our control
Disclaimer: Products are provided "AS IS" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.
Indemnification
You agree to indemnify, defend, and hold harmless VYE and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of the Site or products
- Your violation of these Terms
- Your violation of any third-party rights
Governing Law & Disputes
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which VYE operates, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of the Site shall be resolved through binding arbitration, except where prohibited by law.
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the modified Terms.
We encourage you to review these Terms periodically.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Questions About These Terms?
If you have questions about these Terms of Service:
support@vye.com
VYE
Email: support@vye.com
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