Shipping & Returns

Everything you need to know about delivery and returns

Shipping Information

Processing Time

All orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.

Delivery Time

  • Standard Shipping: 5-10 business days after processing
  • Total Delivery Time: 6-13 business days from order placement

Please note: Delivery times may vary based on your location. Most orders arrive within 2 weeks.

Shipping Costs

  • FREE SHIPPING on all orders (automatically applied at checkout)

Tracking Your Order

Once your order ships, you'll receive an email with tracking information. You can monitor your package's progress using the tracking number provided.

Important: Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Return Policy

60-Day Money-Back Guarantee

We want you to feel confident trying VYE. If you're not completely satisfied, you may return items within 60 days of delivery for a full refund—no questions asked.

Return Conditions

To be eligible for a return, items must meet the following requirements:

  • Within 60 days - Counted from delivery date
  • Proof of purchase - Original order number or receipt required

We understand wellness is personal:
Even if you've opened and tried VYE, you can still return it within 60 days if you're not satisfied. We believe you should have the chance to see if it works for your body.

Return Shipping Costs

Customer is responsible for return shipping costs. We recommend using a trackable shipping service.

Estimated return shipping cost: $5-10 depending on your location and carrier.

How to Initiate a Return

1
Contact our support team at support@vye.com within 60 days of delivery
2
Provide your order number
3
Wait for return authorization and instructions
4
Ship to the return address provided (customer pays shipping)
5
Provide tracking number to our support team

Refund Processing

Once we receive your returned item:

  • Refund issued: Within 2-3 business days to original payment method
  • Refund timeline: 5-10 business days for funds to appear (varies by bank)

Total refund timeframe: Approximately 7-14 business days after we receive your return.

Questions?

If you have questions about shipping or returns, contact us at:

support@vye.com

Response time: Within 24-48 hours (business days)