Privacy Policy

Introduction

At VYE, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access our site.

Information We Collect

We collect information in the following ways:

1. Information You Provide to Us

• • Personal Information: Name, email address, phone number, shipping address, billing address
• • Payment Information: Credit/debit card details (processed securely by our payment processor)
• • Order Information: Products purchased, order history, preferences
• • Communication Data: Messages you send us via email or contact forms

2. Information Collected Automatically

• • Usage Data: Pages visited, time spent, links clicked, referral source
• • Device Information: IP address, browser type, device type, operating system
• • Cookies: Small data files stored on your device (see Cookies section below)

How We Use Your Information

We use the information we collect for the following purposes:

• ✓ Process Orders: Fulfill purchases, process payments, ship products
• ✓ Customer Service: Respond to inquiries, provide support, handle returns/warranties
• ✓ Improve Our Services: Analyze usage patterns, fix bugs, enhance user experience
• ✓ Marketing: Send promotional emails, special offers (you can opt out anytime)
• ✓ Security: Detect and prevent fraud, protect against unauthorized access
• ✓ Legal Compliance: Comply with legal obligations and enforce our terms

How We Share Your Information

We may share your information with the following parties:

• • Service Providers: Payment processors (Shopify Payments), shipping carriers, email providers
• • Business Transfers: In the event of a merger, acquisition, or sale of assets
• • Legal Requirements: When required by law, court order, or government request
• • Protection: To protect our rights, safety, or property and that of our users

All third-party service providers are required to keep your information secure and confidential.

Cookies & Tracking

We use cookies and similar tracking technologies to improve your browsing experience.

Types of cookies we use:

• • Essential Cookies: Required for website functionality (shopping cart, checkout)
• • Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• • Marketing Cookies: Track your activity for personalized advertising

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Data Security

We implement appropriate security measures to protect your personal information:

• 🔒 SSL Encryption: All data transmitted is encrypted using Secure Socket Layer (SSL) technology
• 🔒 Secure Payments: Payment information is processed by PCI-compliant payment processors
• 🔒 Limited Access: Only authorized personnel have access to personal information

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

• ✓ Access: Request a copy of the personal information we hold about you
• ✓ Correction: Request correction of inaccurate or incomplete information
• ✓ Deletion: Request deletion of your personal information (subject to legal requirements)
• ✓ Opt-Out: Unsubscribe from marketing emails at any time
• ✓ Data Portability: Request a copy of your data in a portable format

To exercise these rights, contact us at support@vye.com

Data Retention

We retain your personal information for as long as necessary to:

• • Fulfill the purposes outlined in this Privacy Policy
• • Comply with legal, accounting, or reporting requirements
• • Resolve disputes and enforce our agreements

When no longer needed, we securely delete or anonymize your information.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• • Posting the new Privacy Policy on this page
• • Updating the "Last Updated" date at the top of this policy
• • Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically.